Question 1

Is Gemplore free to use?

Accepted Answer

Browsing and creating a buyer account is free. Sellers can list gems for free, with no listing or transaction fees. Optional flat-price promotion packages for extra visibility are coming soon.

Question 2

Which countries does Gemplore serve?

Accepted Answer

Gemplore connects buyers and sellers in 45+ countries, with pricing shown in USD, EUR, GBP, LKR, THB, JPY, HKD, or AED.

Question 3

What languages is the platform available in?

Accepted Answer

Gemplore is available in English and Sinhala today, with more languages planned as we expand into new countries.

Question 4

How do I search for a specific gem?

Accepted Answer

Use the AI-powered search bar and describe what you want in plain language - for example, "unheated Burmese ruby over 3 carats" - or browse by category, origin, and certification filters.

Question 5

What does "Price on Request" mean?

Accepted Answer

Some sellers choose not to display price publicly. Inquire directly and the seller will share pricing with you via WhatsApp.

Question 6

How do I access a private listing?

Accepted Answer

Send an access request from the listing page. The seller reviews it and approves buyers individually before revealing full details and images.

Question 7

Does Gemplore handle payment?

Accepted Answer

No. Gemplore focuses on discovery, verification, and trust - payment and shipping are arranged directly between buyer and seller, the way the gem trade already works. See our Buyer Protection Policy for how to transact safely.

Question 8

What if a stone doesn't match its certificate or listing description?

Accepted Answer

That happens directly between you and the seller after the WhatsApp handoff, so Gemplore can't reverse the transaction - but every certificate number is displayed so you can verify it yourself with the issuing lab, and a misrepresentation report has real consequences for the seller's verified standing.

Question 9

Who can sell on Gemplore?

Accepted Answer

Individual sellers and professional dealers, once verified. Choose your account type at signup.

Question 10

How long does listing review take?

Accepted Answer

Every listing is reviewed by our platform team before it goes live. You'll be notified by email once it's approved.

Question 11

What are promotion packages?

Accepted Answer

Optional flat-price packages - Featured Listing, Premium Listing, Urgent Sale Tag, Homepage Spotlight, Category Top Spot, and International Boost - that will increase a listing's visibility. They're launching soon; for now, every listing is free with no paid promotion yet available.

Question 12

Can I hide my price or listing details?

Accepted Answer

Yes. Choose from three privacy levels per listing, from fully public to request-only access.

Question 13

What is a Verified Seller badge?

Accepted Answer

A badge shown on a seller's storefront and listings once they've passed our verification review. See our Verification Process page for details.

Question 14

How long does verification take?

Accepted Answer

Typically within 2 business days of submitting your documents.

Question 15

Is my WhatsApp number visible to buyers?

Accepted Answer

No. Inquiries route through Gemplore and reach you on WhatsApp without exposing your number publicly.

Question 16

How do I report a suspicious listing or seller?

Accepted Answer

Contact us via the Contact Information page. See our Buyer Protection Policy for more on staying safe.

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